Operation Coordinator

For over twenty years, as a group of independent operating companies, Pacific World Group has served a variety of travel markets. Adherence to the highest standards of ethics and program delivery was the founding principle of Pacific World Group as well as the principle of all companies that established as part of the Pacific World Group.

Pacific World Nusantara DMC/ Travel (Jakarta Office) is looking for :

Operation Coordinator
(Jakarta Raya - Jakarta - Indonesia)



Responsibilities:

* 1. Plan, control and monitor all Jakarta Office movement ( FIT/ Group/ Event and VIP )


* 2. Maintain good and strong relationships outside the company in relation to operations ie hotel personnel, airport authorities and division, police, activity suppliers, etc.


* 3. Assign and confirm appropriate guides to support each activity based on their experience/ knowledge and ensure guide orders are fairly distributed.


* 4. Control and monitor tour guides behavior, appearance and timing and assist with their motivation, education, support and discipline and monitor and keep written record of any complaints, attitude or behavior problems and inform your superior.


* 5. Develop and maintain an up to date database of tour guides names, grades, experience, languages, contact details etc for easy access.


* 6. Brief tour guides on each group programs/ site inspection in conjunction with the file-handler prior to duty.


* 7. Report to the Office Manager immediately regarding any complaints or problems that occur which could have a negative affect on staff, clients or the company including any accidents or illnesses that happen to our customers.
* 8. Prepare guide orders, vouchers, welcome kit, signboard and other necessary items as stated in clients file.


* 9. To provide daily arrival, departure and tour list.
* 10. Liase with transportation company and tour guide in regard to arrival , tour and departure activities. Any abnormalities should be reported immediately to the Office Manager.
* 11. To review tours product that PW sells to clients at least every 6 month.


* 12. To carry out other duties that may assigned to you by your superior.

Requirements:

* Age max 32 years old
* At least 2 years work experience as operation staff in the Travel Agent company
* D2 Tourism/ Travel
* Computer
* Excellent English both writing and speaking
* Salary Rp 1,500,000 - Rp 2,000,000

If you willing to be part of our team, please send your CV, photograph and expected salary to :

HRD PT Pacific World Nusantara
Email : adegsukrasta@pacificworld.com